The purchases are covered by the right to return and refund as defined by 15/01/1992 n. 50 and  209/2023.
Withdrawal can be exercised, within 14 days of receiving the product, in two alternative ways.

1. Online, directly from this page

Fill in the withdrawal form below, providing:

• your name;
• the order number (or the details identifying the purchase you wish to withdraw from);
• the email address at which you would like to receive the confirmation.

For the purposes of meeting the deadline, the withdrawal is deemed to be exercised at the moment you submit the declaration through the form, regardless of when you subsequently receive the confirmation.

2. By registered mail

Alternatively, you may exercise your right of withdrawal by sending — within 14 days of receiving the product — a registered letter with return receipt stating your intention to exercise this right, to:

EGEA S.p.A. – Via Sarfatti, 25 – 20136 Milan

indicating the product for which you are exercising the right of withdrawal and the details required to process the bank transfer.

In order to be refunded customers must return to EGEA the product together with a copy of the shipping and accompanying documents. EGEA will refund the relevant amount within 30 days of the return of the product.

In the case of a product to be replaced, EGEA will cover the delivery fees. In the case of digital products (i.e. PDF, ePub, Multimedia books and Exercises) the right to return and refund terminates as soon as the file is downloaded or the alphanumeric access key to the MyBook area is used.

If the file is corrupted, customers are entitled to a refund.
For more information please contact the Ufficio Diffusione: tel: +39.02.5836.5752 e-mail: libreria@egeaonline.com